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Frequently Asked Questions

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Programs & Services

What is i-Ready?


For answers to common questions from parents and educators, please visit the i-Ready FAQ page.


How do I learn more about your programs?


You can visit our programs pages to learn more about our offerings and availability. Speak with our dedicated customer service team here for additional information.


Where can I find educator resources?


Browse our Resource Center for a wide selection of free webinars, instructional guides, and research for educators.

For further reading on classroom solutions, check out our blog.


Do you offer opportunities for professional development?


Yes! To strengthen your understanding of our programs and how to best implement them in your classroom, you can participate in our professional development courses.

Learn more about our course offerings here.

Orders & Delivery

How do I place an order?


To place an order:

  1. Request a quote from our Sales team
  2. Fill out an order form here
  3. Submit your order to orders@cainc.com

For more information, visit our ‘How to Place an Order’ support page here.


What are your shipping rates?


Shipping rates are variable and based on the total amount of your order. To check current rates, including enhanced shipping and handling services, expected delivery times, and return policies, please see this summary of shipping options.


What is the delivery time for normal ground shipping?


For regular shipping*, the time in transit depends on the distance from our warehouse in Littleton, MA. Generally, shipments are delivered within 5 business days from the date your order leaves our warehouse.

*Please note: We ship Monday–Friday, excluding holidays. 


How can I initiate a return?


You can reach out to our Customer Service Department at (800) 225-0248 for return authorization and next steps. Please see our return policy here.

Opportunities for Growth

Can I find you at events and conferences?


Yes! We’d love for you to join us at industry events throughout the year. You can find our schedule of upcoming events here.


How can I find out about employment opportunities?


We’re always seeking talented people to join our team. If you’re looking to make an impact, visit our Careers page to learn more about our current open positions.