Shipping and Returns

Estimated Shipping Times

Shipping time varies by location and shipping method from our warehouses in Littleton, MA. Once your order is processed, you can factor in the following shipping times when arranging for delivery of our printed materials.

Map depicting orders lighter than 500 pounds.
Map depicting orders heavier than 500 pounds.

*The threshold for UPS orders may be raised during peak season (i.e., June–September). Please note that UPS deliveries may arrive over several days.



Shipping Policy

Unless otherwise noted, shipping costs are calculated as follows:

Order Amount Freight Amount
$74.99 or less Max charge of $12.75
$75.00 to $999.99 12% of order
$1,000.00 to $4,999.99 10% of order
$5,000.00 to $99,999.99 9% of order
$100,000.00 and more 7% of order

Please contact your local CA representative or Customer Service at (800) 225-0248 for expedited shipping rates. The weight limit for an expedited order is 500 lbs.

The enhanced shipping and handling services listed below are available upon request subject to the availability of our carrier partners. Please notify us of these delivery requests prior to submitting your PO so that we can include the service on your quote appropriately:

  • Interior Location Delivery: $50/shipment location
  • White Glove Delivery Service: $350/shipment location

If our carrier partners are unable to deliver to the location instructed on the PO or you need to change the time or location of delivery, one or more of the following fees may be applicable:

  • Delivery Address Change: $100/shipment location
  • Freight Storage: $150/day/shipment location
  • Freight Carrier Redelivery: $100/shipment location

 

Return Policy

Except for materials sold on a non-refundable basis, purchaser may return, at purchaser risk and expense, purchased materials with pre-approval from CA’s Customer Service department within 12 months of purchase. Please examine your order upon receipt. Before returning material, call CA’s Customer Service department (+1 (800) 225-0248, option 4) for return authorization and documentation. When returning material, please include your return authorization number and the return form that will be provided to you by CA’s Returns department. i-Ready®, Teacher Toolbox, and BRIGANCE® Online Management Systems may be returned for a pro-rated refund for the remaining time left on the contract. We do not accept returns on unused i-Ready or Teacher Toolbox licenses, materials that have been used and/or are not in “saleable condition,” and individual components of kits or sets including but not limited to BRIGANCE Kits, Ready® student and teacher sets, i‑Ready Classroom Mathematics student and teacher sets, and Magnetic Reading™ classroom kits.


Web/Software Programs

If you are dissatisfied with any of our software or web-based programs in any way during the lifetime of your contract, you may, upon request, return it for a prorated exchange, credit, or refund for the remaining time left on the subscription.

 

How to Initiate a Return

Please call our Customer Service Department at (800) 225-0248 for return authorization and next steps.

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