North Billerica, MA, March 1, 2023
Curriculum Associates has earned the Gold Stevie Award in the Customer Service Department of the Year—Public Services & Education category in the 17th annual Stevie® Awards. Curriculum Associates was selected from more than 2,300 nominations from organizations of all sizes, in virtually every industry, and in 49 nations and territories. The company also received the People’s Choice Stevie Award for Favorite Customer Service in the same category for the third time.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. Stevie Awards, Inc. organizes eight of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
“We are firm believers that children succeed when given the right tools and support,” said Sandy Batista, Curriculum Associates’ vice president of customer service. “This award underscores our dedication to partnering with students, parents, and teachers every step of the way, and it’s an honor to once again be recognized for our commitment to customer service and student learning.”
Believing every child can succeed when given the right tools and support, Curriculum Associates is an edtech company committed to making classrooms better places for teachers and students. With more than 40 percent of employees working in service roles, Curriculum Associates leads the industry in customer experience.
So far during the 2022–2023 Back to School season, Curriculum Associates has handled more than 25,000 cases, with more than 91 percent of them being resolved within one day. Moreover, only .36 percent of calls have been abandoned, and zero cases have been backlogged for more than one business day. The Customer Service team proactively monitors the user experience and partners with technical leads at schools to ensure great results throughout the year. Curriculum Associates’ stellar service drives tremendous customer loyalty and resulted in a renewal rate of 94.4 percent. In addition, a money-back guarantee is offered on all products to ensure 100 percent customer satisfaction.
“2023 finalists have every reason to be proud of their achievements and the recognition they’ve received from the Stevie judges,” said Maggie Miller, Stevie Awards president.
Winners were recognized at a gala banquet on March 3 at Caesars Palace in Las Vegas. Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at StevieAwards.com/Sales.
About Curriculum Associates
Founded in 1969, Curriculum Associates, LLC designs research-based print and online instructional materials, screens and assessments, and data management tools. The company’s products and outstanding customer service provide teachers and administrators with the resources necessary for teaching diverse student populations and fostering learning for all students.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, the American Business Awards, the International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie Awards recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.
Stevie® Awards, American Business Awards®, and International Business Awards® are registered trademarks of Stevie Awards, Inc.
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