We ship Monday–Friday (except holidays) from our warehouse in Littleton, MA. Please see below for shipping options and rates.
|Shipping Method||Freight Price Level for Total Merchandise||Minimum Shipping Charge|
*Orders received after 12:00 p.m. ET may be processed the following business day, which may affect delivery times for overnight, second day, and third day shipments. For very large orders, you may be entitled to a discount on shipping.
For regular shipping, the time in transit depends on the distance from our warehouse, which is in Littleton, MA. Generally, shipments are delivered within five business days from the date your order leaves our warehouse. Most regular shipments are delivered via UPS ground service. To calculate how long it will take for delivery to your area, visit the UPS website.
If you have a tracking or delivery confirmation number, follow the links below for more information. To obtain tracking information or check the status of your order, please email our Customer Service Department at Orders@cainc.com.
Track your UPS package.
Phone: 1 (800) 742-5877
Track your Priority Mail package.
Phone: 1 (800) 275-8777
Track your DHL package.
Phone: 1 (800) 225-5345 (U.S. customers only)
Please note: Package tracking services are not available for DHL WorldMail shipments, as those are delivered by air mail to the destination country/continent and then handled by the local postal system.
Track your FedEx package.
Phone: 1 (800) 463-3339
If, for any reason, you are not satisfied with your materials, you may return them for a prompt and courteous credit, exchange, or refund. We do not accept returns on the individually sold Teacher Toolbox access packs, materials that have been used and/or are not in “saleable condition,” and individual components of kits, including, but not limited to, BRIGANCE® kits.
If you receive a damaged shipment, keep all original packaging and call our Customer Service Department at (800) 225-0248.
Please call our Customer Service Department for return authorization. When returning materials, please include a copy of a completed return form, including your account number and order number.
Please address your return to:
ATTN: RETURNS DEPT/WAREHOUSE
1 Distribution Center Circle #200
Littleton, MA 01460