North Billerica, MA, April 30, 2024
Curriculum Associates has earned Gold in the Customer Service Department of the Year in the Public Services and Education category for the 18th annual Stevie Awards. Curriculum Associates was selected from more than 2,300 nominations from organizations of all sizes and in virtually every industry and in 44 nations and territories.
The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
“Our team believes that every child can succeed if given the right tools and support. We work every day to make classrooms a better place for all,” said Brian Leary, associate vice president of technical support at Curriculum Associates. “This recognition is a testament to the deep trust and strong partnership with the extraordinary schools, educators, and students we serve.”
Curriculum Associates is an edtech company committed to making classrooms better places for teachers and students. With more than 40 percent of employees working in service roles, Curriculum Associates leads the industry in customer experience.
Curriculum Associates handled 59,650 cases in the 2022–2023 school year, with more than 90 percent of them being resolved within one day and 86 percent of cases within one hour. Less than .33 percent of calls were abandoned, and the team did not have any cases backlogged for more than one business day. The Customer Service team proactively monitors the user experience and partners with technical leads at schools to ensure great results throughout the year. Curriculum Associates’ stellar service drives tremendous customer loyalty and resulted in a renewal rate of 92 percent. In addition, a money-back guarantee is offered on all products to ensure 100 percent customer satisfaction.
“The high scores given to the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”
Winners were recognized at a gala banquet on April 12 at the Bellagio in Las Vegas, Nevada. Details about the Stevie Awards for Sales and Customer Service and the list of finalists in all categories are available at StevieAwards.com/Sales.
About Curriculum Associates
Founded in 1969, Curriculum Associates, LLC designs research-based print and online instructional materials, screens and assessments, and data management tools. The company’s products and outstanding customer service provide teachers and administrators with the resources necessary for teaching diverse student populations and fostering learning for all students.
About the Stevie Awards
The Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East and North Africa Stevie Awards, the American Business Awards, the International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Sales and Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards’ competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.
Sponsors of the 18th annual Stevie Awards for Sales and Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.
Stevie®, American Business Awards®, and International Business Awards® are registered trademarks of Stevie Awards, Inc.
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