Keep the Learning Going at Home with i-Ready® Online Instruction

If your student attends a school that uses i-Ready, they can continue to use the program at home. Read on to learn how you can support your student with i-Ready Online Instruction.

1. What is iReady?

iReady online lessons provide students with lessons based on their individual skill level and needs, so your child can learn at a pace that is just right for them. These lessons are fun and interactive to keep your child engaged as they learn. Your student's teacher can also assign lessons that are related to skills they are covering in their teaching and help reinforce what students are learning in class.

2. How do I log in?

On an iPad®

  1. Download the free iReady for Students app from the App Store®. iPads must be compatible with iOS® 11 or above, such as the iPad Air®, iPad Air 2, iPad Pro®, or any other device that meets the requirements listed here.
  2. Open Safari® and navigate to idpcloud.nycenet.edu.
  3. Click here for a step-by-step guide on how to log in to NYCENET.

From a Computer

  1. Click here to run our System Check to confirm that your device and internet connection meet i-Ready System Requirements.
  2. Open a browser and navigate to idpcloud.nycenet.edu.
  3. Click here for a step-by-step guide on how to log in to NYCENET.

I don’t know my NYCENET login information. What do I do?

Navigate here to get help with login credentials for NYCENET.

3. How do I get my child started?

Your student must be licensed through their school or district in order to use i-Ready Online Instruction. If your child’s teacher or school administrator has advised what your child should work on, consult and follow this guidance to keep your child's learning aligned with the current curriculum.

Within the iReady Online Instruction program, your child will be able to select:

  • Reading or Mathematics Lessons: Note that some schools will have purchased one single subject, in which case your child will only see that option on their screen.
  • My Path or Teacher-Assigned Lessons: My Path lessons are the lessons assigned to your child based on their latest results on the iReady Diagnostic. Teacher-Assigned Lessons are the lessons that have been manually assigned by your child’s teacher. Note that Teacher-Assigned Lessons will only appear as a choice on the screen if the teacher has manually assigned lessons.

4. Where can my child and I see the progress being made?

You and your child can monitor progress by clicking on My Progress in the bottom navigation bar.

On the My Progress page, you will be able to see:

  • Time-on-Task: The number of minutes your child has spent this week on online instruction
  • Lessons Passed: The total number of lessons your child has passed this school year
  • Lesson Streak: How many lessons your child has passed in a row
  • Completed Work: The names and quiz scores for each of the lessons your child has taken

Click here to access step-by-step instructions along with visuals of your child’s My Progress screen.

5. Tips to Support Your Child

MAKE A PLAN together with your child on how to spend their time at home and when they will work on their learning activities. It can be helpful to put the plan in writing and post it somewhere visible. As you make the plan, follow any guidance you received from your child’s teacher on what they should work on.

SHARE the experience with your child. Both of you can become familiar with the different parts of the student dashboard, and you can learn with your child as they complete a lesson.

ENCOURAGE your child to take each lesson and quiz question seriously. Emphasize “thinking before clicking,” because just clicking through will not be a productive use of their time nor reflect what your child actually knows. Remind your child to read passages in their entirety, use paper and pencil to solve math problems, and use the tools that appear at the bottom of the screen in some lessons.

TRACK AND DISCUSS PROGRESS. Regularly review progress with your student using the My Progress page. Note that your child should aim for 45 minutes of iReady Online Instruction per subject per week and maintain a range of 30–49 minutes of online instruction while passing at least 70 percent of lessons. Your child’s school may have varying guidance. As you discuss progress with your child, consider asking:

  • How is iReady going?
  • What are you working on/learning about?
  • What is your goal? Are you on track to meet it?
  • What are you proud of?
  • What did you learn in the _____ lesson? What did you enjoy? What did you find challenging?

You can use these fun trackers as you and your child discuss and keep track of progress.

CELEBRATE your child’s progress. Celebrating milestones such as passing a lesson or reaching a specific goal can help keep your child motivated. You can share celebrations with the rest of the family and even decide on a fun activity as a reward.

MIX UP activities. As you plan how your child will spend their learning time, ensure there is variety in the activities they work on beyond the time they spend on online learning. For example, younger children can work on art projects (they can even use these fun coloring pages of iReady characters) and older children can immerse themselves in a book of their choice.

6. Troubleshooting

6.1 How do I know if my device is supported?

For those using desktop or laptop computers, devices will work if they have the right operating systems and browsers. To find out which operating systems and browsers are supported and check to see if your device has them, please click here. (To quickly see if your device meets our requirements, run our System Check.)

For those using iPads, i-Ready is available to students through the i-Ready for Students iPad app. Students must use i-Ready on iPads that are compatible with iOS 11 or above, such as the iPad Air, iPad Air 2, iPad Pro, or any other device that meets the requirements in the table below. These students will be able to use the i-Ready for Students iPad app and access all assessment and instruction. This app will be continually updated and supported with future releases. The iPad app is free and available for download through the Apple App Store®. Note that iPad minis are not supported and that the i-Ready app is not accessible on other tablets nor the iPhone®.

We officially support all iPad models that meet the following criteria:

  • A6X chipset or greater
  • Supports iOS 11 or greater
  • Screen resolution: 2048-by-1536 at 264 pixels per inch (ppi)
  • Screen diagonal of 9.7 inches

Chart showing iOS versions compatible with i-Ready.

*The i-Ready for Students iPad app requires the use of iOS 11.

**We have not fully certified the 12.9-inch version of the iPad Pro. This iPad runs at a different resolution with different diagonal dimensions.

Note: iOS 10 is no longer supported.

6.2 Which operating systems are supported by i-Ready?

An operating system (OS) is the system software that allows users to run programs on the device. It controls the basic jobs of input, output, storage, and processing. Our current supported operating systems are:

  • Windows® 7—found on Windows PCs
  • Windows 10—found on Windows PCs
  • OS X 10.12-10.15—found on Apple Macs
  • Google Chrome™ OS—found on Chromebooks™
  • iOS 11 or higher—found on iPads

6.3 How do I know which browser and operating system I’m using?

The easiest way to know what browser and operating system version being used on a computer/laptop, and if it is an i-Ready-supported browser version, is to visit our System Check page.

In the “Operating System/Browser Check” section, you will see the browser and operating system along with the version number:

Screenshot of an i-Ready Configuration Check.

6.4 Which browsers are supported by i-Ready?

A browser is the “door” to get to the internet on a device. There are browsers, like Internet Explorer® and Safari, that come with the device when purchased. There are others, like Chrome and Firefox™, that can be downloaded to the device after being purchased. Our current supported browsers are:

  • Chrome 74 or higher
  • Firefox 66 or higher
  • Safari 12.1 or higher
  • Edge® 17 or higher
  • Internet Explorer (IE) is not supported and cannot be used.

6.5 How do I know which iOS version I am using?

Go to Settings > General > About > Version #

6.6 How do I update my browser?

Chrome: Google Chrome will update automatically as new iterations are released to the public. To verify that your version of Chrome is the latest or update it manually, follow these steps:

  • Open the Google Chrome browser.
  • Click the "Customize and control Google Chrome" button (three dots below the browser “X” button) in the upper-right corner of the screen.
  • From the dropdown menu that appears, select “Help"; then select “About Google Chrome.”

The window that appears will automatically check for updates and show you the current version of Chrome. If an update is available, Chrome will be updated automatically. (After Chrome is updated, click the "RELAUNCH" option to restart Chrome and complete the update.)

Firefox: Mozilla Firefox should automatically download updates and prompt you when they are available to install. To verify that your version of Firefox is the latest or update it manually, follow these steps:

  • Open the Mozilla Firefox browser.
  • Click the "Open menu" button (three lines found below the browser “X” button) in the upper-right corner of the screen.
  • In the menu that appears, click the “Help” option at the bottom.
  • Select “About Firefox.”

The window that appears will automatically check for updates and show you the current version of Firefox. If an update is available, you can click the "Update to [version number]" button to install the update, where "version number" is the latest version of Firefox.

Safari and Microsoft Edge: Safari and Microsoft Edge browsers are tied to the OS. You will potentially need to update your OS, but that could be tricky. Instead, we strongly suggest downloading Google Chrome or Mozilla Firefox.

6.7 How do I clear the cache?

Each browser has a cache that remembers data from past visits to the same page. The cache helps to run things faster as it remembers past information, getting you to the page and page details faster than if you started fresh each time. However, we suggest clearing the cache from time to time, as it will help with performance issues. The easiest way to clear the browser cache from Chrome, Firefox, Safari, or Edge is to use the following key combination: Ctrl + shift + delete.

This should take you to the option to clear the browser cache. Be sure to change the dropdown to clear the entire cache ("All time," etc.), not just the last few minutes. Below is an example from Chrome (other browsers will be similar):

Screenshot of clearing the cache on Google Chrome.

6.8 How do I download Google Chrome and/or Mozilla Firefox?

If you find that your browser failed but your OS passed, we suggest downloading Google Chrome and/or Mozilla Firefox. Both are free to download and will be another way to get to the internet.

  • To download Google Chrome, click “Download Chrome” on this page, which will begin the download.
  • To download Mozilla Firefox, click “Download Now” on this page, which will begin the download.

Once it is downloaded, you should now see the browser icon, either on your desktop or in your list of programs.

6.9 What do I do if it says my browser is unsupported?

If your OS or browser is out of date, or unsupported, you may see the following message when you log in:

Screenshot of an error message on i-Ready.

To find out why this message might be appearing, click here to run the system check, which will indicate why the internet browser might not be supported (example of system check results below):

Screenshot of an i-Ready Configuration Check.

Compare the results of your computer/laptop to the chart below to ensure the OS and/or the browser is supported:

Chart showing operating system and browser requirements for i-Ready.

If the OS fails, the computer/laptop is not supported. We suggest trying a different device to use i-Ready.

If the browser version fails and is lower than what appears in the chart, please try to update your browser.

6.10 I’m getting a message that says my browser does not provide an optimal i-Ready experience.

Screenshot of an error message on i-Ready.

If you see this banner on our login page, the browser being used is not ideal and we suggest updating the browser to a supported version found in the following chart:

Chart showing operating system and browser requirements for i-Ready.

6.11 When attempting to login to i-Ready through NYCENET, I’m getting an error. What should I do?

Here are the common error codes and what you should do if you encounter them:

S602

What this means: The user is not found in i-Ready.

What you should do: Please contact i-Ready support to resolve this message.

Screenshot of error code S602 on i-Ready.

S607

What this means: The user is in i-Ready, but they are not active.

What you should do: Please contact i-Ready support to resolve this message.

Screenshot of error code S607 on i-Ready.

6.12 My child ran into an issue while in a lesson.

In some cases, you might encounter technical issues when your student is working on lessons. These issues can appear in different ways (“An error occurred” message, freezing screen, white screens, black screens, etc.), but here are our initial basic troubleshooting suggestions:

  • Clear the browser cache (CTRL + Shift + Delete)—At times, if the student is encountering the issue several times, the browser has cached, or “remembered,” the place where they continue to get stuck. By clearing the cache, it may allow the student to continue from that spot (find more context in our Appendix section below).
  • If you have a different browser available (Google Chrome, Mozilla Firefox, or Safari)—please try to use it instead. In some cases, it will allow the student to continue because a new browser may not have cached student account information.
  • Try Incognito window/Private window—Each browser has a “private” window option. These windows often resolve issues as extensions, cache, cookies etc. are not saved. To try this, open a browser and do the following, depending on the browser:
    • For Chrome: CTRL + Shift + N
    • For Firefox and Edge: CTRL + Shift + P
    • For Safari: Command + Shift + N
  • Try a different device, if available, to confirm if the issues continue:
  • Photo of i-Ready lesson not loading on a computer. 
    • Ensure that the video resolution is set to 1024 x 768 or greater. In some cases, the video resolution affects what appears on the screen in our lessons.
    • When the lesson seems to load continuously, or seems stuck, because there is nothing to click to move forward, try to zoom out (CTRL + "-" or use browser zoom settings). Like the video resolution, in some instances, due to the screen size, not all lesson items appear. By zooming out, we hope any buttons that might be missing will appear.
    • Confirm if the i-Ready cookies are being blocked. Cookies are used to remember frequently visited pages. If students inadvertently block cookies, this will prevent the students getting to our page, especially if they are using Single Sign-On portals. Look out for this icon in the URL bar:
    • Screenshot of URL address bar with an icon showing that cookies are blocked.

6.13 My child sees a “You have no work assigned” message.

Screenshot of i-Ready dashboard with message saying there is no work assigned.

If your student sees this message when they should be working on lessons, we would suggest reaching out to the teacher or school as they would need to review the student account settings, activities, and reports to determine why the student is not seeing lessons.

7. Where to Find Support

Additional Resources


iPad®, App Store®, and Safari® are registered trademarks of Apple, Inc.
IOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
Windows®, Internet Explorer®, and Edge® are registered trademarks of Microsoft Corporation.
Chrome™ and Chromebook™ are distinct brand features of Google, Inc.
Firefox™ is a trademark of the Mozilla Foundation in the US and other countries.

Your Local Curriculum Associates Contact

Shenique Mens-Smith

Your Local Curriculum Associates Contact