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Purchasing Questions



What if I'm not happy with my purchase?

Our goal is to make sure any product you buy meets or exceeds your expectations. We stand behind our programs and products, and we strive to clearly and accurately describe our products and to make the ordering process fast and easy.

If, for any reason, you are not satisfied with your materials, you may return them for a prompt and courteous credit, exchange, or refund.* Just call us at 800-225-0248.

*Call our Customer Service Department for return authorization for all returns.

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Where can I find sales tax and shipping charges?

All sales tax and shipping charges are computed using current state tax and shipping rate tables. Tax-exempt customers, please fax your tax exempt certificate to 800-366-1158. We must have a hard copy on file to register your tax-exempt status.

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How will I be billed for my purchases?

For customers using credit cards, you may expect to see a credit authorization in the amount of your order appear on your credit card account when your order is processed. Your credit card will only be charged when your order has shipped. Purchases made using a Purchase Order are invoiced upon final shipment unless you have asked us to split the shipment. In this case, we will invoice you for the portion that has shipped. In the case of back orders, purchases are billed only after the back-ordered product has been shipped.

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How do I cancel an order?

To cancel an order, please contact Customer Service directly at 800-225-0248.

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Can I ship an order to multiple addresses?

Yes, but you must submit each purchase as individual orders or contact your Sales rep to create a distribution template.

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Can I use airmail or special delivery for international shipments?

Yes, please call for a price quotation. Curriculum Associates generally ships internationally using ground freight, but we may use 7-day airmail delivery at no extra cost to you if the shipping rates are comparable.

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Can I use my checking account to pay for purchases?

If you wish to pay by personal check, you can mail in your order.

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Should I expect any additional charges?

There are no hidden or additional charges, taxes, or fees.

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Can I change my credit card and/or shipping information during or after I have placed my order?

If you need to change or update credit card or shipping information associated with your order, please contact Customer Service at 800-225-0248 and we'll be happy to help you.

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